HostPapa Review (Update 2021)

Want to know what Canadian host HostPapa is really worth? This is very good since our team was able to test the hosting services of this company for a long time. Next, we’re going to bring you our HostPapa review for 2021. And you’ll see, we’ve gone through absolutely every aspect and didn’t left a stone unturned.

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Who is HostPapa?

What there is to know about.

HostPapa is a Canadian web hosting company. They are more precisely based in Burlington, Ontario. The company was created in the course of 2006 and now offers its services all over the world.

It was difficult for us to find recent figures when writing this HostPapa review, but the host has no less than 500,000 hosted sites. In any case, the number of customers and hosted sites is quite substantial.

In addition to its hosting service, it’s also worth noting that HostPapa offers a business email service and office suite (through Office 365 and G Suite). In addition, it is possible to rely on the Canadian host to find and register a new domain name. We’ll tell you more about the process later in this HostPapa review and test.

They purchase 100% green renewable energy, such as wind and solar power, to offset the power consumed by the data centers, web servers, office computers, laptops and office space. Feel free to read the green hosting review.

Now as we introduced Hostpapa lets dive into the various positive and negative aspects that our team has seen over the months of using the HostPapa hosting service.

Let’s see what you need to know about this very reputable web host.

The Pros:

  • Availability rate close to the announced figures
  • 30-day money-back guarantee
  • Free migration to HostPapa
  • Domain name offered

The Cons

  • Prices increase after your 1st engagement
  • Not the best performance
  • Lots of negative reviews about their customer support

Hostfacts recommanded alternatives to HostPapa:

Performance: availability, loading, and speed

To get our HostPapa review off to the best start, we’re going to give you our thoughts on the performance.

The first thing we can confirm is that the availability rate promised by the host is real. You can count on a 99.9% up-time. But unfortunately, this is not enough for us.

The best web hosts in 2021 are able to ensure 99.99% up-time, which is a whole different thing. To give you an idea, this represents several hours of downtime each year. At this level, HostPapa is, therefore, anything but flawless since its availability rate does not even correspond to a type 3 data center (which requires an up-time of 99.982%).

Our opinion on HostPapa starts off rather badly … What about the performance and loading time of a site hosted by this provider?

Well, we are once again quite far from the performance offered by the market references.

To prove it to you we have carried out several surveys with the help of tools like GTMetrix and Pingdom:

Test performance GTMetrix HostPapa

Hostfacts recommended alternatives to HostPapa:

As you can see, the loading time of our test site turned out to be more than disappointing (1.3 sec via GTMetrix while the host Hostinger allowed us to load the same site in 300 ms).

In short, if you are obsessed with the performance of your website, it is better to turn to a faster host like Hostinger or Bluehost. This will promote the satisfaction of your visitors, and leaves a good impression for Google.

Testing the HostPapa administration interface

Do you want to know our opinion on the administration interface deployed by HostPapa? That’s good, we are going to invite you to discover it with us through some screenshots.

To say the least, it’s extremely simple. To the point where if you seek something very professional and sharp, you might be disappointed.

For a beginner anyway, HostPapa’s administration interface and dashboard will be perfect.


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Absolutely everything is centralized on this dashboard. You will be able to manage your services, invoices, contact customer support, and more.

When it comes to administering your website or domains, you can count on a cPanel-based administration panel. It’s a real benchmark in the field and so it’s good to find it here.

hostpap c panel


You will understand, contrary to our opinion on the performance of HostPapa, we find the administration interface to be very well thought out and above all easy to use.

Which will clearly suit as many people as possible.

Security and protection

In addition to the performance and ease of administration of its hosting, you must also be concerned about security and the protection systems in place. Don’t panic, our team obviously paid attention to this as part of our HostPapa review for 2021.

Unsurprisingly, like any self-respecting web host, the Canadian host does a number of things.

We can for example cite the provision of a free SSL certificate (Let’s Encrypt) to ensure the security of your users, the deployment of an Anti-DDoS solution, or the essential presence of security tools directly installed on the company’s servers.

For those of you who find that this is not enough, know that HostPapa offers even more comprehensive security packages:

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Depending on the choice you make, you can benefit from even better DDoS protection, an automatic vulnerability scan (performed every X hours), etc.

If you want our opinion, we kinda regret the fact that you have to pay extra with HostPapa in order to access these features. In a perfect world, it would have been good to find these benefits included with the main accommodations on offer.

Our opinion on HostPapa customer support

Our review of HostPapa’s customer support is generally good. But be aware that this does not seem to be the case for everyone. By looking at a fair amount of reviews and comments about the host, we could see that many have had bad experiences with the host.

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The first thing to know is that customer support is described as being available 7 days a week, 24 hours a day. Which is not entirely true depending on which method of contact you choose.

For example, the live chat feature is only available during “Canadian hours”. What we mean by that is that there will be a 6 to 7 hour lag compared to Europe for example If you try to reach him at 10am CET time, you will then come across the following message:

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It’s a bit of a shame to be perfectly honest with you. Fortunately, you will still be able to contact HostPapa customer support by phone or by opening a ticket.

As we said earlier in our review, HostPapa customer support has never disappointed us despite months of use. Now the fact that many other users have had experiences contrary to ours makes us think that all is clearly not rosy.

As a result, it is difficult to bring HostPapa’s customer support to the same level as that of Hostinger or Bluehost.

Types of Hosting and Pricing

In order for our HostPapa review to be as complete as possible, we needed to present the various hosting plans offered by the Canadian host. And you will see that between shared hosting plan, WordPress, managed, VPS, etc., it is sometimes difficult not to get lost.

Web hosting plans

HostPapa’s “Web Hosting” plan is actually simple shared hosting. And as you can see from the screenshot below, the prices turn out to be quite attractive.

As of this writing on HostPapa, 3 plans exist:

Novice: $ 3.95 / month
Business: $ 3.95 / month
Business Plus: $ 12.95 / month
This is not a mistake on our part, the Business plan is indeed offered at the same price as the “Novice” plan. However, be aware of one thing: not all of the prices listed above are valid for life. After your 1st engagement, you will have to pay the regular price (which is each time crossed out in the screenshot).

So stay vigilant and carefully weigh the pros and cons of each offer because otherwise, you may have a bad surprise after a few months of use.

In any case, be aware that these plans vary in terms of performance and capacity offered (number of sites that can be hosted, SSD storage space, etc.).

As for the commonalities, each time you will be entitled to unlimited bandwidth, as well as a free domain name. If you want our straightforward opinion, the value for money offered by HostPapa’s shared hosting isn’t the best.

Hostinger offers more efficient plans… and at even better prices!

Who is this plan for? This type of hosting from HostPapa is for those who don’t have a lot of money. However, this plan will suit both beginners and small businesses with more substantial needs.

WordPress hosting

There are also three WordPress hosting plans offered by HostPapa:

Novice: $ 3.95 / month
Business: $ 5.95 / month
Business Pro: $ 12.95 / month

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To be completely honest with you, there are very few differences with shared hosting from HostPapa. The only difference is that the “Business” offer will be more expensive (despite the current promotion) and that you will be entitled to the Jetpack plugin which allows you to optimize the performance of your WordPress site.

Do you want to create a WordPress site? Then don’t hesitate to read our step-by-step guide on how to install WordPress.

Who is this plan for? Like the “web hosting” plan, you will find a plan suitable for several types of profiles. But in any case, WordPress hosting is for those who are sure they want to run their site with this CMS.

VPS hosting

Unlike the members of our list of the best VPS hosting of 2021, HostPapa’s offerings turn out to be less affordable. The entry price is $ 19.99 / month. And the price of the most premium “Jupiter” offer, $ 249.99 / month.

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If you are looking to build a Minecraft server, this type of hosting could be perfect. Indeed, you will have access to more than correct configurations, and above all, you will be able to modify them at any time.

However, you will not have access to a free domain name here. But you will be able to benefit from 2 dedicated IP addresses.

Who is this plan for? Due to server virtualization and therefore your hosting, this type of offer will allow you to quickly and easily upgrade the resources allocated to you. Given the prices, HostPapa’s VPS hosting is only going to be suitable for people with already substantial needs.

Reseller hosting

To wrap up this part of our HostPapa review, let’s talk about their reseller hosting offerings.

Here you will have the choice between 5 different offers as shown in the screenshot below:

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Prices will vary depending on your needs (the number of sites you want to administer). We are not going to dwell on these plans too much, however, as they are only addressed to a tiny fraction of people.

However, you can find more information about HostPapa’s reseller hosting by going directly to their website.

Who is this plan for? As the name suggests, reseller hosting is ideal for agencies, designers, or even IT companies who want to manage multiple websites on behalf of their clients.

Additional information on HostPapa

To make this HostPapa review as complete as possible, there are a number of points that we still want to cover. This includes, for example, the conditions surrounding obtaining a free domain name, the purchase of a domain, the 30-day money-back guarantee, or the location of the host’s data centers.

The free domain name at HostPapa

If you’ve read our HostPapa host review carefully, you may have noticed that on several occasions we have mentioned that the company offers a free domain name for every new hosting subscription.

However, we would like to clarify the conditions.

First of all, know that you will be able to register a domain name in .com, .fr, .ca, .info, etc. However, this will only be valid for the first year. After this first year, you will have to pay a high price for your domain name.

If you were expecting to get a free domain name from HostPapa, you must be a little disappointed. There is however an alternative, you turn to a Canadian host of better quality and offering a free domain name and for life: PlanetHoster.

Does HostPapa offer free web hosting?

HostPapa does not offer any free hosting offer, unlike Hostinger.

This is not going to impact our final review on HostPapa, however, as this type of offer is not very relevant. Being able to take advantage of the service of a free web host is not viable if you want to break into the Internet.

Indeed, the limitations are too great, which will make your site irrelevant and above all unprofessional.

In the worst-case scenario, you can still use HostPapa’s 30-day money-back guarantee to try out its shared web hosting offering.

Domain name purchase

As stated in the first part of our HostPapa review, the host allows you to register a domain name directly from their site. It has indeed the necessary accreditations.

They are, without being the lowest on the market. For example, a domain extension in .com will cost $ 10.99 / year, while a .net will be billed at € 15.99 / year.

Domain Privacy costs an extra $9.99 / year.

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HostPapa Money Back Guarantee

Only shared web hosting and reseller web hosting plans will be affected.

And of course, you will have to remember to claim your refund before the end of this 30-day period. Without this, the host reserves the right to refuse your request.

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Where are HostPapa’s data centers located?

HostPapa does not disclose the exact location of all of its data centers and if you want our advice, that is a shame.

However, we would like to inform you that the host has data centers in 3 zones/countries:

  • Canada
  • United States
  • Europe

When subscribing to a hosting offer, you will have the choice between these 3 locations. For the European data center, after several searches, our team was able to obtain the information that it was located in Amsterdam (Netherlands).

Conclusion: our opinion on HostPapa

It is already time for us to wrap up this review on HostPapa. First of all, we hope that you have been able to find good information regarding all the questions you had before reading this full HostPapa review.

In our opinion, HostPapa is not a bad web host, far from it. However, it still lacks a lot of things to be part of the best services of 2021.

We think, for example, of the lack of data centers throughout Europe, of the performance which still leaves a little to be desired, or of the deceptive prices which leave the room after 1 year or more, at too high prices.

And of course, we do not forget the many negative reviews that we have read regarding HostPapa customer support. Although we have had a good experience on our end, we cannot afford to recommend inconsistent service.

Especially when you know that there are many other good web hosts out there that will give you complete satisfaction … at more than reasonable prices!

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